Think you need to get in touch with checktrade or whoever and explain you are being blackmailed.
If they won't delete her review spend your money advertising elsewhere.
Having relied on review sites to find three trades with which I have no worthwhile experience, I have serious reservations about their value.
The roofer had incredibly high scores and great feedback, but, once on site, was a cowboy of the first magnitude, a liar, a cheat and bleeding dangerous.
The sparky, similarly, had glowing comments, but pissed me about for 5 months before I eventually fired him off.
The gas plumber - well, bloody good job I don't smoke any more or we would all have been blown to kingdom come!
I really miss the old days of asking a tradesman on site to do the job for me, or to recommend someone.
it takes years to find the right people
we have got a good team now,with the slight exception being the plasterers ,who do a lovely job but have some weird habits
just turn up ,do what you say you will do, and clear up!
not much to ask is it?
I caught a roofer knocking up muck for a ridge line splash of cement in a barrow full of sand and loads of fairy
when I asked him what about coarse sand,3:1,and SBR he looked at me like I was an alien
"and who is paying for all this extra cement!" he demanded