Posted: Thu Sep 21, 2017 10:42 am
Hi
Wonder if anyone can help please, I'd be extremely grateful, I can't see how to load pics but they would probably explain a lot!
Here goes.....
I've had my garden designed and the work carried out by one company. The brief was needs to be practical and durable for 2 children and a young Labrador.
A light grey sandstone was laid (alledgedly Khandla Grey) with a honed surface. We have clay soil. The contractor pressure washed the patio off once laid. Watermarks were left, and smeared in mud remained as well as more prominent marks. They attempted to remove a leaf/fallen apple stain which left a very visible shiny/lighter patch. There were darker patches to the stone along some edges and in particular all around the 'drain lid' that's paved.
I said I was expecting it to be clean as it was brand new. The dog ran on it and we couldn't get the footprints off, kids ran on it and the mud wouldn't come off. After rain the mud is still there, if it went on dry stone it stayed if it went on wet stone it smudged in.
The contractor agreed our point and arranged for the paving to be cleaned and sealed, we tested the sample and found no difference in reaction to mud, we were told the sample was for proving no colour change or wet look rather than durability.
The sealing took place whilst we were away. The watermarks are still there, the shiny mark where some cleaner was used is still there, the marking around the drain is much darker. There are now various new marks, including a prominent ring of white right by the door, and what I think might be effervescence, white smears on some slabs. Quite a few slabs have a kind of black shade marking to them as well as some other dark marks which weren't there before.
Previously when wet the paving looked good, light grey and uniform, now it's a complete mess when wet with darker and lighter shades and the edges onto the grass are really dark when wet.
Every time the dog walks on it from the grass, muddy footprints remain, these don't wash away with rain. We've tried mopping it (it's a large area this took 2 of us 35 mins) we get rid of the prominence of the prints/marks but the marks are still there and every single slab has a mud smear or mark of some kind.
Every other aspect of the work has been great. The contractor is standing by their recommendation of the stone type as being fit for our purpose and are saying all is good with the stone.
It looks awful, it was an expensive job.
Any opinions on what might have gone wrong/our expectations/how we should try and clean it/resolve would be fabulous thank you.
Many thanks
Wonder if anyone can help please, I'd be extremely grateful, I can't see how to load pics but they would probably explain a lot!
Here goes.....
I've had my garden designed and the work carried out by one company. The brief was needs to be practical and durable for 2 children and a young Labrador.
A light grey sandstone was laid (alledgedly Khandla Grey) with a honed surface. We have clay soil. The contractor pressure washed the patio off once laid. Watermarks were left, and smeared in mud remained as well as more prominent marks. They attempted to remove a leaf/fallen apple stain which left a very visible shiny/lighter patch. There were darker patches to the stone along some edges and in particular all around the 'drain lid' that's paved.
I said I was expecting it to be clean as it was brand new. The dog ran on it and we couldn't get the footprints off, kids ran on it and the mud wouldn't come off. After rain the mud is still there, if it went on dry stone it stayed if it went on wet stone it smudged in.
The contractor agreed our point and arranged for the paving to be cleaned and sealed, we tested the sample and found no difference in reaction to mud, we were told the sample was for proving no colour change or wet look rather than durability.
The sealing took place whilst we were away. The watermarks are still there, the shiny mark where some cleaner was used is still there, the marking around the drain is much darker. There are now various new marks, including a prominent ring of white right by the door, and what I think might be effervescence, white smears on some slabs. Quite a few slabs have a kind of black shade marking to them as well as some other dark marks which weren't there before.
Previously when wet the paving looked good, light grey and uniform, now it's a complete mess when wet with darker and lighter shades and the edges onto the grass are really dark when wet.
Every time the dog walks on it from the grass, muddy footprints remain, these don't wash away with rain. We've tried mopping it (it's a large area this took 2 of us 35 mins) we get rid of the prominence of the prints/marks but the marks are still there and every single slab has a mud smear or mark of some kind.
Every other aspect of the work has been great. The contractor is standing by their recommendation of the stone type as being fit for our purpose and are saying all is good with the stone.
It looks awful, it was an expensive job.
Any opinions on what might have gone wrong/our expectations/how we should try and clean it/resolve would be fabulous thank you.
Many thanks