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Posted: Mon Sep 19, 2011 4:55 pm
by lutonlagerlout
I know people like to moan when something goes wrong but for a change i thought i would lavish praise on someone who did the right thing
i bought a pair of "dune " samba trainers from john lewis in april for £80
sadly at the weekend 1 of the straps failed
i contacted their customer services via email saturday and was given a full refund today
thats customer service
LLL 
Posted: Mon Sep 19, 2011 8:31 pm
by haggistini
They are right up there with customer service.
Posted: Mon Sep 19, 2011 9:20 pm
by rab1
tony... you still wear sambas. :;):
Posted: Mon Sep 19, 2011 9:25 pm
by seanandruby
my son is a manager there 
they are trained to put the customer first, be polite etc.
Posted: Mon Sep 19, 2011 10:36 pm
by lutonlagerlout
these rab
anyway thats customer service you cannot beat
I did ask for another pair but they have stopped doing them
LLL
Posted: Mon Sep 19, 2011 11:33 pm
by Bob_A
John Lewis is a great shop, I've bought loads of stuff from them.
Posted: Tue Sep 20, 2011 12:29 am
by GB_Groundworks
loving their new advert as well, tape to tape nostalgia hehe
Posted: Wed Sep 21, 2011 5:21 pm
by DNgroundworks
LLL, you actually wore them?!
Posted: Wed Sep 21, 2011 9:48 pm
by lutonlagerlout
yeah,whys that dan?
i still think they are nice casual trainers
what do you wear dan ?
these :;):
LLL
Posted: Thu Sep 22, 2011 4:41 pm
by DNgroundworks
Ha ha, there smart LLL! Im a Nicolas Deakins man
Posted: Thu Sep 22, 2011 4:54 pm
by lutonlagerlout
i like a pair of grensons myself, either that or 25 quid steelies :;):
LLL
Posted: Thu Sep 22, 2011 5:22 pm
by dig dug dan
my mum works for waitrose (although she is retiring in November. Fed up with rude customers!), and its all under the same banner.
For years we shopped online at tesco for groceries. Not any more. It waitrose all the time. Better service and quality. In fact on one occasion, their delivery driver was unable to make our delivery, so they sent the shopping to us in a taxi to avoid letting us down!
Posted: Thu Sep 22, 2011 6:25 pm
by lutonlagerlout
i have shopped at all the major supermarkets and waitrose is the kiddy,albeit expensive
i found tesco and asda to be a bit cheap and cheerful,sainsburys and morrisons a tad better bit not as good as waitrose
we do go to lidls for fruit and veg and mineral water ,but you cant do a weeks shop there
marks and spencer is about on a par with waitrose ,but easy to spend 200 quid on a weeks shopping
LLL
Posted: Thu Sep 22, 2011 8:48 pm
by haggistini
lutonlagerlout wrote:
LLL
If anyone actually owns a pair of these boots size 10/11 uk ,fitting the condition of above picture please email me regarding the purchase of said boots as I would be more than willing to enter in to a cash deal thanks for looking. what's this tread about again?
Posted: Thu Sep 22, 2011 8:49 pm
by haggistini
Oh yeah John customer service!
:laugh: