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Posted: Sat Jun 16, 2012 12:24 am
by Dock
Thanks for the replies,
I understand that small chips are expected with natural materials but some of the slabs have 20mm corners knocked off, out of 35 slabs laid 5 have this sort of damage and with another 70 slabs still in the crates it could be expensive.
The look is contemporary so any flaw looks messy and unfortunately there aren't many cuts, I like straight lines. So if you had more rejects than you could use for cuts what would you do?
The supplier is unwilling to accept returns unless it is a full pack and will charge for this ??? and funnily enough they are low on the slabs I have and don't know when they can supply a replacement. No one for one swaps accepted. Which I think is harsh.
Posted: Sat Jun 16, 2012 2:16 am
by lutonlagerlout
all of my suppliers accept rejects,
both londonstone and globalstone
quality service
if you buy from the cheapos this can happen
sorry
LLL
Posted: Sat Jun 16, 2012 4:42 am
by Dock
Wish it was cheap.
Posted: Sat Jun 16, 2012 6:31 am
by cookiewales
Dock wrote:Wish it was cheap.
where did you buy it and what was is the stone spec ???
Posted: Sat Jun 16, 2012 9:09 am
by Pablo
If your contractor is as good as you say then he should be using them as cuts and out of the way areas if they've been laid in the main body then he's a tool. Pointing does hide a multitude of sins.
Posted: Sat Jun 16, 2012 4:02 pm
by Dock
I'd rather not say where I bought them, spec 900x600x30mm sawn sandstone with sandblasted face finish with very clean lines.
They haven't been laid in the body of the patio, so no tools here.
I can't imagine pointing would hide a 20mm corner knocked off it would just accentuate the flaw. So you pay £40sq/m and accept a £20 flag which is not as described. I just want to return the substandard goods and recieve a replacement, simple? Apparently not.
As I said above, very little cuts 4 or 5 slabs out of over a hundred.
Posted: Sat Jun 16, 2012 4:29 pm
by cookiewales
if its uk sandstone its to thin if its from our far east cousins what one is it ie desert sand mint are way to soft ???
Posted: Sat Jun 16, 2012 4:54 pm
by lutonlagerlout
i would have thought consumer law protects you here
sales of goods and services etc?
LLL
Posted: Sat Jun 16, 2012 6:28 pm
by Dock
I think its from india, but couldn't swear by it.
I'll look into the consumer protection side of things.
Cheers
Posted: Sat Jun 16, 2012 8:36 pm
by mickg
is it a Marshalls product or a local importer/supplier you purchased them from ?
Posted: Sat Jun 16, 2012 9:29 pm
by cookiewales
mickg wrote:is it a Marshalls product or a local importer/supplier you purchased them from ?
for some reason he is dojjin the ? ???
Posted: Sun Jun 17, 2012 1:00 am
by Dock
I don't want to name the supplier on a public forum, just wanted some advice and insight into what was usual with this type of thing.
Its not Marshalls.
Posted: Sun Jun 17, 2012 6:35 am
by mickg
can you post a photo showing the corners missing ?
Posted: Sun Jun 17, 2012 8:23 am
by lutonlagerlout
dock as a pro i would always expect some minor flaws with any natural product no matter what the cost
but as pablo says part of our art is utilizing the dodgy stuff
nothing is perfect in life and you can chase your tail in ever increasing circles trying to get perfection
good luck
LLL
Posted: Thu Aug 16, 2012 8:07 pm
by Dock
Thanks for all the advice over the months of my project, the patio was finished a couple of months ago and very happy with the end result, I left it to allow it to dry before sealing.
So give it a clean and followed up with a sealant.
I've done this using Lithofin MN stainstop, applied one coat and it did the trick last night. Rainy day and all the water beaded up, now it's been warm today and I expected this to dry off, but after 24hours it's still wet. Is this right or do I need another coat? Or should I be more patient and let it dry naturally over a couple of days?
Cheers