Posted: Fri Feb 22, 2013 2:37 pm
Is this not just a case of found a better offer syndrome?rimexboy wrote:for £25 more I can get the next model up from tesco direct,
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Posted: Fri Feb 22, 2013 2:45 pm
Not at all it's a case of being informed the product was new when asked (as it was in a tatty box in the shop)TheRockConcreting wrote:rimexboy wrote:for £25 more I can get the next model up from tesco direct,
Is this not just a case of found a better offer syndrome?
But it's clearly not new and also the sales assistant has written "graded" on the receipt.
Posted: Fri Feb 22, 2013 3:25 pm
Might be cheaper and less hassle to accept their offer of a replacement TV.
Posted: Fri Feb 22, 2013 3:26 pm
If its new I think I have no other optionLondon Stone Paving wrote:Might be cheaper and less hassle to accept their offer of a replacement TV.
Posted: Fri Feb 22, 2013 4:07 pm
take the new tv and be happy you got it for £25 off the tesco price.
Posted: Fri Feb 22, 2013 4:13 pm
If it is a new tv I have no choice I will find out tomorrow morning when I go back to the storerab1 wrote:take the new tv and be happy you got it for £25 off the tesco price.
Posted: Fri Feb 22, 2013 4:14 pm
i have a feeling that graded counts as new
graded means ex display,something that was faulty then fixed or old stock
as i knew i got a hefty discount and am very happy ,mind you if they didnt say it was graded i wouldnt have known
wouldnt bother my ass with T.direct
have ordered stuff that was good money then they emailed me to say they didnt have it!!!
I like argos,no quibble money back guarantee on any faulty goods
LLL
graded means ex display,something that was faulty then fixed or old stock
as i knew i got a hefty discount and am very happy ,mind you if they didnt say it was graded i wouldnt have known
wouldnt bother my ass with T.direct
have ordered stuff that was good money then they emailed me to say they didnt have it!!!
I like argos,no quibble money back guarantee on any faulty goods
LLL
Posted: Fri Feb 22, 2013 4:18 pm
Tony that's what graded is, if I was told it was then I would have a choice to buy it or leave the storelutonlagerlout wrote:i have a feeling that graded counts as new
graded means ex display,something that was faulty then fixed or old stock
as i knew i got a hefty discount and am very happy ,mind you if they didnt say it was graded i wouldnt have known
wouldnt bother my ass with T.direct
have ordered stuff that was good money then they emailed me to say they didnt have it!!!
I like argos,no quibble money back guarantee on any faulty goods
LLL
Posted: Fri Feb 22, 2013 5:35 pm
personally I would never buy anything that comes in a tatty box what is brand new, seeing as your in a predicament I would accept the offer made by the company of a new TV which is what you expected in the first place
Posted: Fri Feb 22, 2013 5:54 pm
Yes I agree with you now, never again that's for sure.mickg wrote:personally I would never buy anything that comes in a tatty box what is brand new, seeing as your in a predicament I would accept the offer made buy the company of a new TV which is what you expected in the first place
I will post tomorrow with an update.
Posted: Sat Feb 23, 2013 10:26 am
Ok I took it back today and the same guy that sold me the tv was adamant he told us it was a graded item it was a Panasonic TX-P50UT30B and I paid £550 for the tv and £50 for a wall bracket.
I said to the guy lets not go there and let's just sort this out, I purchased a new tv and its a new tv I want.
He then offered me a Panasonic TX-P50XT50B and my bracket at the same price, we accepted this and took the tv home.
The name of the company is hyperfi address is 10-14 eastern avenue, Romford, Essex, RM1 4DR, telephone 01708 760 777
And they are on the web to http://www.hyperfi.co.uk
I personally would not return to the store, but you decide for yourself.
Thanks for all your help and advice
Simon
I said to the guy lets not go there and let's just sort this out, I purchased a new tv and its a new tv I want.
He then offered me a Panasonic TX-P50XT50B and my bracket at the same price, we accepted this and took the tv home.
The name of the company is hyperfi address is 10-14 eastern avenue, Romford, Essex, RM1 4DR, telephone 01708 760 777
And they are on the web to http://www.hyperfi.co.uk
I personally would not return to the store, but you decide for yourself.
Thanks for all your help and advice
Simon
Posted: Sat Feb 23, 2013 11:28 am
Sounds a little underhand, but glad you got it sorted in the end. 
Posted: Sat Feb 23, 2013 11:53 am
I think it is to but glad to finally have what I paid for, a new tv.Dave_L wrote:Sounds a little underhand, but glad you got it sorted in the end.
Also I think it's time to apply for a credit card as you have more rights with one of them.
Posted: Sat Feb 23, 2013 12:36 pm
Good TV's Panasonic. I've got the UT30.
For future reference, John Lewis do the best deals on TVs. 5 year guarantee with them, best customer service, they price match and they actually pay tax :laugh:
For future reference, John Lewis do the best deals on TVs. 5 year guarantee with them, best customer service, they price match and they actually pay tax :laugh:
Posted: Sat Feb 23, 2013 4:12 pm
Carberry, totally agree. We bought our TV from John Lewis, it was a little bit more expensive than other places (wish I had known about the price match thing!) but I decided it was worth it because they're a decent company and whenever I have had problems before they have put it right, no quibbles.