Marshall's tegula block paving - Colour faded tegula 'hazlenut'
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Carberry
- Posts: 1366
- Joined: Fri Apr 15, 2011 9:05 pm
- Location: Edinburgh
The gaffer is frequently called on for his expert opinion in disputes. I don't think it does but I'm sure he would tell you if it compromises his position and if you read his blog you will see he doesn't hold back when suppliers put out crap products.dab49 wrote:Rab, that was my first thought , but it probably compromises his position.....
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dab49
- Posts: 42
- Joined: Sun May 27, 2012 4:22 pm
- Location: South of England
Thanks Carberry & Rab1, messaged received loud and clear.
I have been advised that the next step is to contact the COO, for him to review the decision. If the response is not favourable, I will start litigation and will contact the govenor to see if he is available on a consultation basis. I am committed to see this through to the end.
I should be in a position to contact the COO in the next few days. I'm just waiting for a response from the Technical Advisory Manager with regard to the method statement which was sent with the decision notice, which was not fit for purpose (totally inadequate)and they couldn't even get my name right (that really riles me)....
As always many thanks for your valued input....
Dave
I have been advised that the next step is to contact the COO, for him to review the decision. If the response is not favourable, I will start litigation and will contact the govenor to see if he is available on a consultation basis. I am committed to see this through to the end.
I should be in a position to contact the COO in the next few days. I'm just waiting for a response from the Technical Advisory Manager with regard to the method statement which was sent with the decision notice, which was not fit for purpose (totally inadequate)and they couldn't even get my name right (that really riles me)....
As always many thanks for your valued input....
Dave
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lutonlagerlout
- Site Admin
- Posts: 15184
- Joined: Fri Aug 04, 2006 12:20 am
- Location: bedfordshire
wouldnt it be better to work things out,away from court dave?
have you spoken to marshalls?
no court case is a dead cert,and if you need expert witnesses and/or consultants they have to be paid
not saying your blocks havent faded (which they appear to have done)
just trying to balance the argument before you go full bore into it
all the best
LLL
have you spoken to marshalls?
no court case is a dead cert,and if you need expert witnesses and/or consultants they have to be paid
not saying your blocks havent faded (which they appear to have done)
just trying to balance the argument before you go full bore into it
all the best
LLL
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rimexboy
- Posts: 916
- Joined: Thu Aug 07, 2008 8:31 pm
Better still as its already been pointed out your statutory rights....
Why not just use them, tell the supplier your not happy with the clean and seal idea, you paid for new items and you want them,
They are your rights, as simple as that.
Also by all means fill out a court application form with what amount you decide (blocks labour and so on) and inform the company if its not resolved within say 7 days you will then lodge your papers with a court.
I know your pissed of and angry but you need to make it clear to everyone you have been fair and reasonable, and if it does end up in court the above will show that.
Don't let this take your life over, like I would just quick and simple put the above in writing to the company and send it signed for.
You may get this sorted this way or you may end up in court, but I must also point out you can loose in court, nothing is guaranteed you will win.
One step at a time I'm afraid, if you need reports and quotes wait till you are sure you will need them as they may cost you more money.
Sorry if I sound so blunt or harsh but I get very passionate when things like this happen.
Ta Simon
Why not just use them, tell the supplier your not happy with the clean and seal idea, you paid for new items and you want them,
They are your rights, as simple as that.
Also by all means fill out a court application form with what amount you decide (blocks labour and so on) and inform the company if its not resolved within say 7 days you will then lodge your papers with a court.
I know your pissed of and angry but you need to make it clear to everyone you have been fair and reasonable, and if it does end up in court the above will show that.
Don't let this take your life over, like I would just quick and simple put the above in writing to the company and send it signed for.
You may get this sorted this way or you may end up in court, but I must also point out you can loose in court, nothing is guaranteed you will win.
One step at a time I'm afraid, if you need reports and quotes wait till you are sure you will need them as they may cost you more money.
Sorry if I sound so blunt or harsh but I get very passionate when things like this happen.
Ta Simon
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dab49
- Posts: 42
- Joined: Sun May 27, 2012 4:22 pm
- Location: South of England
Hi Tony, agreed, court will be the last resort, the Regional Technical Consultant who inspected the drive had always indicated that replacing the drive would not be an option (to be expected).
When I pointed out the grey blocks, he had the cheek to ask me if I knew what colour Hazlenut was! and when I questioned the fact that most of the blocks were grey he stated that they had no control over the pigment mix in the aggregate, but when they were first installed the complete drive had a uniformed Hazlenut colour...
The decision letter states;
'Taking into account our findings during the inspection, in full and final settlement of this matter. Marshalls can offer to clean the entire area' etc...
My next step is to contact the top man of Marshalls to draw attention to my complaint, at the highest possible level. I hope that he will review the case and even possibly send out a senior technical expert to review the current decision.
I am just trying to work out a plan if Marshalls decide to dig there heels in.
Simon, yep I'm with you on what you've said. With regard to sealing they wouldn't entertain it ( I was trying to make a compromise to sort the situation out)and i would have had to do some research on that. It certainly won't take my life over and I'm not stressing, it's only a drive, thiers lots of people that have real issues out thier. But I find it hard to accept sub standard materials,in particulary from a PLC who may think they can rail road the small man, and after all it's a 220 sq m drive and with the turfing cost me £20k (thats a lot of money, for me,considering I could have laid gravel and kept my car!).
I have a proven track record in commercial negotiations at senior management level (past life) and certainly hope that the situation can be resolved amicably.If not, I have the time and calculating the risk -cost of drive vs's professional cost's; it's worth a punt,it just means the mrs won't get a birthday or xmas present this year LOL..
Many thanks again
Dave
When I pointed out the grey blocks, he had the cheek to ask me if I knew what colour Hazlenut was! and when I questioned the fact that most of the blocks were grey he stated that they had no control over the pigment mix in the aggregate, but when they were first installed the complete drive had a uniformed Hazlenut colour...
The decision letter states;
'Taking into account our findings during the inspection, in full and final settlement of this matter. Marshalls can offer to clean the entire area' etc...
My next step is to contact the top man of Marshalls to draw attention to my complaint, at the highest possible level. I hope that he will review the case and even possibly send out a senior technical expert to review the current decision.
I am just trying to work out a plan if Marshalls decide to dig there heels in.
Simon, yep I'm with you on what you've said. With regard to sealing they wouldn't entertain it ( I was trying to make a compromise to sort the situation out)and i would have had to do some research on that. It certainly won't take my life over and I'm not stressing, it's only a drive, thiers lots of people that have real issues out thier. But I find it hard to accept sub standard materials,in particulary from a PLC who may think they can rail road the small man, and after all it's a 220 sq m drive and with the turfing cost me £20k (thats a lot of money, for me,considering I could have laid gravel and kept my car!).
I have a proven track record in commercial negotiations at senior management level (past life) and certainly hope that the situation can be resolved amicably.If not, I have the time and calculating the risk -cost of drive vs's professional cost's; it's worth a punt,it just means the mrs won't get a birthday or xmas present this year LOL..
Many thanks again
Dave