Your statutory rights as a shopper - Help needed please

[TheRockConcreting]

for £25 more I can get the next model up from tesco direct,

Is this not just a case of found a better offer syndrome?

[rimexboy]

for £25 more I can get the next model up from tesco direct,

Is this not just a case of found a better offer syndrome?

Not at all it's a case of being informed the product was new when asked (as it was in a tatty box in the shop)

But it's clearly not new and also the sales assistant has written "graded" on the receipt.

[London Stone Paving]

Might be cheaper and less hassle to accept their offer of a replacement TV.

[rimexboy]

Might be cheaper and less hassle to accept their offer of a replacement TV.

If its new I think I have no other option

[rab1]

take the new tv and be happy you got it for £25 off the tesco price.

[rimexboy]

take the new tv and be happy you got it for £25 off the tesco price.

If it is a new tv I have no choice I will find out tomorrow morning when I go back to the store

[lutonlagerlout]

i have a feeling that graded counts as new
graded means ex display,something that was faulty then fixed or old stock
as i knew i got a hefty discount and am very happy ,mind you if they didnt say it was graded i wouldnt have known
wouldnt bother my ass with T.direct
have ordered stuff that was good money then they emailed me to say they didnt have it!!!
I like argos,no quibble money back guarantee on any faulty goods
LLL

[rimexboy]

i have a feeling that graded counts as new
graded means ex display,something that was faulty then fixed or old stock
as i knew i got a hefty discount and am very happy ,mind you if they didnt say it was graded i wouldnt have known
wouldnt bother my ass with T.direct
have ordered stuff that was good money then they emailed me to say they didnt have it!!!
I like argos,no quibble money back guarantee on any faulty goods
LLL

Tony that's what graded is, if I was told it was then I would have a choice to buy it or leave the store

[mickg]

personally I would never buy anything that comes in a tatty box what is brand new, seeing as your in a predicament I would accept the offer made by the company of a new TV which is what you expected in the first place

[rimexboy]

personally I would never buy anything that comes in a tatty box what is brand new, seeing as your in a predicament I would accept the offer made buy the company of a new TV which is what you expected in the first place

Yes I agree with you now, never again that's for sure.

I will post tomorrow with an update.

[rimexboy]

Ok I took it back today and the same guy that sold me the tv was adamant he told us it was a graded item it was a Panasonic TX-P50UT30B and I paid £550 for the tv and £50 for a wall bracket.

I said to the guy lets not go there and let's just sort this out, I purchased a new tv and its a new tv I want.

He then offered me a Panasonic TX-P50XT50B and my bracket at the same price, we accepted this and took the tv home.

The name of the company is hyperfi address is 10-14 eastern avenue, Romford, Essex, RM1 4DR, telephone 01708 760 777

And they are on the web to http://www.hyperfi.co.uk


I personally would not return to the store, but you decide for yourself.

Thanks for all your help and advice

Simon

[Dave_L]

Sounds a little underhand, but glad you got it sorted in the end.

[rimexboy]

Sounds a little underhand, but glad you got it sorted in the end.

I think it is to but glad to finally have what I paid for, a new tv.

Also I think it's time to apply for a credit card as you have more rights with one of them.

[Carberry]

Good TV's Panasonic. I've got the UT30.

For future reference, John Lewis do the best deals on TVs. 5 year guarantee with them, best customer service, they price match and they actually pay tax :laugh:

[Bec@LondonStone]

Carberry, totally agree. We bought our TV from John Lewis, it was a little bit more expensive than other places (wish I had known about the price match thing!) but I decided it was worth it because they're a decent company and whenever I have had problems before they have put it right, no quibbles.