John lewis

Mon Sep 19, 2011 4:55 pm

I know people like to moan when something goes wrong but for a change i thought i would lavish praise on someone who did the right thing
i bought a pair of "dune " samba trainers from john lewis in april for Â£80
sadly at the weekend 1 of the straps failed
i contacted their customer services via email saturday and was given a full refund today
thats customer service
LLL

haggistini · Post: # 68444Post **haggistini** Mon Sep 19, 2011 8:31 pm

They are right up there with customer service.

rab1 · Post: # 68450Post **rab1** Mon Sep 19, 2011 9:20 pm

tony... you still wear sambas. :;):

Post: # 68452Post **seanandruby** Mon Sep 19, 2011 9:25 pm

my son is a manager there

they are trained to put the customer first, be polite etc.

Mon Sep 19, 2011 10:36 pm

these rab

anyway thats customer service you cannot beat
I did ask for another pair but they have stopped doing them
LLL

Bob_A · Post: # 68466Post **Bob_A** Mon Sep 19, 2011 11:33 pm

John Lewis is a great shop, I've bought loads of stuff from them.

Tue Sep 20, 2011 12:29 am

loving their new advert as well, tape to tape

nostalgia hehe

DNgroundworks · Wed Sep 21, 2011 5:21 pm

LLL, you actually wore them?!

Wed Sep 21, 2011 9:48 pm

yeah,whys that dan?
i still think they are nice casual trainers
what do you wear dan ?
these :;):

LLL

DNgroundworks · Thu Sep 22, 2011 4:41 pm

Ha ha, there smart LLL! Im a Nicolas Deakins man

Thu Sep 22, 2011 4:54 pm

i like a pair of grensons myself, either that or 25 quid steelies :;):
LLL

dig dug dan · Post: # 68535Post **dig dug dan** Thu Sep 22, 2011 5:22 pm

my mum works for waitrose (although she is retiring in November. Fed up with rude customers!), and its all under the same banner.
For years we shopped online at tesco for groceries. Not any more. It waitrose all the time. Better service and quality. In fact on one occasion, their delivery driver was unable to make our delivery, so they sent the shopping to us in a taxi to avoid letting us down!

Thu Sep 22, 2011 6:25 pm

i have shopped at all the major supermarkets and waitrose is the kiddy,albeit expensive
i found tesco and asda to be a bit cheap and cheerful,sainsburys and morrisons a tad better bit not as good as waitrose
we do go to lidls for fruit and veg and mineral water ,but you cant do a weeks shop there
marks and spencer is about on a par with waitrose ,but easy to spend 200 quid on a weeks shopping
LLL

haggistini · Post: # 68547Post **haggistini** Thu Sep 22, 2011 8:48 pm

lutonlagerlout wrote:
LLL

If anyone actually owns a pair of these boots size 10/11 uk ,fitting the condition of above picture please email me regarding the purchase of said boots as I would be more than willing to enter in to a cash deal thanks for looking. what's this tread about again?

haggistini · Post: # 68548Post **haggistini** Thu Sep 22, 2011 8:49 pm

Oh yeah John customer service!

:laugh: