Cemetone wide jointing - Fed up replacing it

[SFLandscape]

Well firstley i have to be honest, i got sold to , hook line and sinker.
Great stuff i was told , make money from it , quicker , remove all the old problems with sand and cement.
So following the instructions in the box of i went.

What a load of BO----KS.
Doesnt wash out , i can get it out with a hose on half pressure, No weeds , they may be right there, what with all the moss and the rest of the rubbish it in i cant see what weeds there are.
So having replaced a couple of patios at my cost and more customers coming back, i thought enough is enough.

So i spoke to Bostik who supply it and then sent the samples and pictures they asked for.

Reply came a short while later, sorry you did not send us pictures so it makes it harder, I emailed them twice, but then comes the best. ITS WATER DAMAGE, and then like there teaching there granny to suck eggs, they wrote in bold lettering all the points on how water will harm it.

So I rang, it did not get rained on the pointing i said, joints may have been wet they said, no i made sure the jointing where dry to touch and look, arrrr they say it could be moisture in the ground or sub base, well if it looks dry feels dry what else can i do , end us more samples, get it tested yourself or go to trading standards they say, well can't you just send someone out i say, NO .

I cant be the lonely one who is having these problems, i'm fed up with the big companys sticking there fingers up at us and walking away.
So im going to make a fuss, if any of you have info, pictures or anything that will help us get are money back please let me know

[lutonlagerlout]

m8 i trust no one from the big companies ,we got mugged off by degussa over geofix,they came up with a million reasons why it wasnt their fault, that their product was shite

so i voted with my wallet and now use romex or easipoint

was using easipoint today actually and it leaves a very nice finish

all the best LLL

[SFLandscape]

why do you all use Romex and not Cementone

[Suggers]

See OP.

[Tony McC]

I wish I had a tenner for every time I've heard the same story about the same product over the last couple of years. That'd be a good night out!

More worryingly, I've heard the same "excuse" from the manufacturer/distributor, which lays the blame completely with the contractor/installer based on buggerall evidence. In one case on which I've reported, they are adamant that the jointing material was installed to wet paving in wet conditions, despite statements from both the contractor and the client that the jointing was undertaken on a warm summer's day. The attitude from the distributor is along the lines of "Well you would say that, wouldn't you!"

Sadly, the Bostik/Cementone/Findley conglomerate is somewhat lacking when it comes to customer service. I've witnessed similar fobbing-off tactics with other products they supply, including their sealants. On a 15 square metre driveway, they preferred to go to court rather than stump up a few quid for replacement and then became all litigious and intimidating when the client insisted on remedial action.

And that's why none of their products is on my recommended list.

[renaissance]

We have used cemetone in the past it is very unreliable,
we now use sikka pave joint and have had no problems so far, and it is shower proof!